FAQ

Select all the baby equipment, toys and beach supplies you need for a carefree holiday. We'll deliver it to your door.

1. Why should I rent from you?

There are many reasons to rent from us. First, it is easy and safe. You don't have to drag your child's car seat or highchair through the airport. You don't have to pay additional baggage fees. Hotels usually offer you a travel crib instead of a full-sized crib. Plus, they don't give you fitted linens but those from “adult” beds, which can be hazardous for your baby. Airlines can occasionally lose or damage your equipment. And last but not least, travelling is much easier knowing that your child’s equipment is waiting for you at your destination.

2. What territory do you service?

We service the whole Istrian peninsula. Here is the map of most major Istrian towns.

Please add location, City or place in Istria.

3. How do I rent the equipment I need?

Select all the products you need on our website. When you finish choosing the items, click the Checkout button. There you will find your selected items with price in Croatian kuna and informative price in euro. You can check the daily currency here.

In your cart, you will also enter your rental period, choose the delivery type and enter some additional information (flight details, delivery address etc). Before submitting your order you should enter your contact details and confirm you agree with Junior's Terms and Conditions. Within 24 to 48 hours we will send you the order confirmation and the payment link where you'll enter your credit card information. Finally, your credit card will be charged and your reservation confirmed.

 

4. Can I make changes to my order?

Yes, you can. Just email us at info@junior-travel.com. Please note that changes are subject to availability and will be confirmed via email.

5. Is it possible to place an order without knowing the address where I am staying?

Absolutely. Just give us the information you have (e.g. town). When you have the exact address, send us an email and we will update your information.

6. Is there a minimum number of days required for rental?

No, there isn't. However, there is a one-week minimum rental charge for all orders.

7. How far in advance should I book?

As soon as your travel plans are confirmed. We highly recommend placing your order weeks or months in advance.

8. Is there guarantee a certain model shown on the website will be available?

No, there isn't, but we guarantee you'll get a model as similar as possible, with the same or almost the same characteristics.

9. There is something I need that isn't on your website. What can I do?

We will do our best to help and accommodate all your special requests. Send us an email or give us a call.

10. What is your refund/exchange policy?

We will exchange any item that does not meet your expectations in terms of cleanliness or workmanship.

If you cancel up to 4 days (96 hours) before your delivery date, you will be fully refunded. For cancellations within 96 or 48 hours before the delivery date, there is a 50% refund. Cancellations made less than 48 hours before the delivery time do not qualify for a refund.

11. Can I pick up my rented items?

At this time, we are not able to provide pick up service to our customers.

12. What are your delivery hours and how much do you charge?

Our working hours are from 9 am to 9 pm, 7 days a week.

Standard delivery (to your accommodation) within working hours is charged 150,00 kuna (approx. 20 eur).

Airport delivery or delivery to multiple addresses within working hours is charged 225,00 kuna (approx. 30 eur).

13. With airport delivery, where do I pick up the items being dropped off?

Please note that deliveries to the airport must include an age-appropriate car seat. If not, your rented equipment will be delivered to your place of stay.

Please provide your flight number, expected arrival time or car rental information in the reservation form.

You can pick up your equipment outside the terminal, in the parking lot or at your car rental service.

14. Can you deliver to my hotel prior to my arrival and pick up the items after my departure?

Yes. All items will be left at the Reception under your name or delivered to your room, once you organize it with the hotel. When returning the items to the Reception, they should all be addressed to Junior Travel.

15. Can you deliver to a private residence prior to my arrival and collect after I leave?

Yes, just provide us with the owner's contact details and inform them we will deliver your items.

16. We arrived in Istria without a car seat. How do we get to our accommodation?

If you won't be hiring a car, you can take a taxi with a car seat installed. Don`t risk by taking a car without a car seat. You can also contact us, as we offer the highest quality car seats, nurtured with patience and inspected before and after each new rent.

Here is information about children safety on Croatian roads:

  • Children under 150 cm must be sitting in an appropriate car seat
  • Exceptionally, kids at least 135 cm tall can sit on a regular back seat if the belts are properly adjusted
  • Even though it's allowed to transfer kids in a car seat or booster on the front seat, that is the most insecure way of travelling and increases the risk of injury in children up to 12 years old, so it should be used as the last choice.
  • Children should only be transferred in a rear-facing car seat on the front seat if the front airbag has been deactivated
17. Do you install car seats?

No, we don´t install car seats for liability reasons. However, we are happy to provide the instruction booklet.

18. Do you set up the cribs?

Yes, we do. If we have access to your rental property we'll be happy to set up the crib. Just choose Bed assembly as additional service when ordering (set-up fee is 75,00 kuna, approx. 10 euro).

19. Can I rent the items for more than one week?

Of course. Rates are formed weekly, but if you decide to rent items for two weeks or more your price will be discounted. You will get a 25% discount for each additional week. If you decide to rent the equipment for a longer period than initially agreed, let us know at least 48 hours before your rental period ends so we can change the pickup date.

20. Will I be responsible for replacing lost or stolen items?

While the items are in your possession, they're your responsibility. We do not take any deposit, but if we must repair or replace an item we'll have to charge for it.

We will replace the item as soon as possible so you can continue enjoying your holiday. Then we'll try to repair it, and you'll be asked to pay for the repair. If it’s not possible to repair the item or if it gets stolen, you'll have to cover the expense of getting a replacement.

21. What happens if I return your items dirty?

Stains that are difficult to remove (vomit, gum, candy, stickers, markers, urine, faeces, cigarette smoke smell...) will require a 75,00 kuna charge (10 euro) to cover cleaning costs.

22. Do you sanitize and clean the equipment before you rent it out?

Yes! Safety and cleanliness are our top priorities. All our products are washed, disinfected and steam cleaned with non-toxic products after each rental.

23. How often do you replace your products?

We closely monitor our gear and replace it as soon as we see the need. We want you to use only new equipment, or equipment in a condition close to new.

Don´t see your question answered here? Give us a call or send an email! We'll be glad to assist you.